This company is a well-known tech employer and MNE value-added technology distributor of category-leading solutions in security, collaboration, networking and datacentre. They are transforming the technology supply chain through their global capabilities in cloud, global deployment and services. Through a unique physical and digital distribution network, they extend their partners’ global reach while providing the local expertise needed to successfully navigate worldwide opportunities. They combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with partners in a unique engagement model, they strive to provide an exceptional partner experience by delivering results together.
This well-establish international IT company is known for;
-being a multi-national company.
-being founded in 1985.
-being present in 50+ countries on six continents.
-having many technological facilities worldwide.
The Technical Support Engineer responsibilities;
-Responds to all issues in the IT Ticket tracking system in a timely fashion.
-Corrects end user issues and reports issues that cannot be corrected in a timely fashion.
-Assists IT personnel in other company locations resolving end user issues.
-Performs installations and resolves end user support issues within the LAN/WAN environments.
-Maintains records, logs and reports of end-user assistance and troubleshooting requests.
-Provides hands on training, training materials and documentation for IT applications and/or equipment to employees when necessary.
-Takes ownership of specific application(s) and system(s) areas, as assigned.
-Maintains diagrams and other documents regarding the application(s) or system(s) functionality.
-Works with department leaders to gain an understanding of the business need for changes, modifications or new systems to be implemented.
-Evaluates interrelationships between systems, identifying how changes may affect other systems.
-Maintains confidentiality with regard to the information being processed, stored or accessed.
-Provides weekly reports to the IT Supervisor regarding workload, open projects and issues.
-Schedules bi-annual auditing of issued laptops.
-Provides maintenance and operation of end user applications including, but not limited to, the email system, backup systems, phone system modifications and new user account and PC set-ups.
-Responsible for upholding network security measures set by company policies.
-Maintains knowledge of remote access products.
-Performs other duties as assigned.
The Technical Support Engineer required skills;
-Preferable a minimum BSc. degree or level within the IT field.
-Technical support knowledge, having a sound knowledge of networks, computers, tablets, troubleshooting, repair and configuration, including MS Office and MS Windows.
-Fluent in the English language, verbal and written.
-Structured way of working.
-Flexible, stress resistance and able to work with deadlines.
-Being a team player with good communication skills.
The Technical Support Engineer offered;
This well-known IT company will be offering the Technical Support Engineer a market comfortable salary plus a potential bonus and generous benefit package. This includes a professional training scheme to fill any gaps you may have in your skill set, a very generous holiday allowance, medical cover, pension scheme, gym membership, free lunches and much more!
Are you interested in this permanent vacancy? Please forward your CV to john@ servicedrivenprofessionals.nl or call +31 (0)6 10 29 91 58. Also, for additional questions you are welcome to get in contact.
Met vriendelijke groet/ Kind regards,
John Lemmers BSc.
Service Driven Professionals | Senior IT Staffing Consultant
e-mail: john@ servicedrivenprofessionals.nl
mob: +31 (0)6 10 29 91 58
tel: +31 (0)20 895 09 52
Connect me on Linkedin:
Office hours: Monday to Saturday from 09.00 till 20.00 hours