Over deze vacature
Within Philips Healthcare, the Business Unit Magnetic Resonance (MR) is a leading supplier for first line screening technology in hospitals. MR is one of the youngest and most innovative imaging technologies and the business is growing in applications and in complexity of the system. It is most suitable technology for soft tissue imaging due to its non-invasive character. In addition, the imaging of neurologic and cardiovascular structures is of key importance for our MR products.
The MR BPO (Business Program Office) organization is responsible for Program management of all programs in MR; this includes new product development, product improvements in the markets and process improvements and deployments.
The quality program team is responsible for all programs delivering product and process quality improvements.
The Project Leader will be responsible for managing service process quality improvement:
Managing multiple smaller projects in parallel in the customer service domain (service delivery, serviceability, customer call handling, etc.)
Teaming up with service specialists to detail out scope and define deliverables.
Make an inventory of existing initiatives both globally and in local organizations to identify and manage synergies.
Create and maintain a project planning and manage interdependencies.
Manage delivery of process improvements by global service teams and also in local/country organizations.